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Category: Customer Stories
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Behind the Scenes: The Great Inventory Count
A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
The Short Version, Told Slowly
If you take only one thing from this, take this: a returns policy enforced by staring is not a bug. It is the product.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.
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A Day in the Life of Our Quality Control Cat
We have been doing this for what feels like nine lives, and we are still not sure who is in charge.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
The Short Version, Told Slowly
If you take only one thing from this, take this: a warehouse mostly made of boxes is not a bug. It is the product.
The old guard prefers a returns policy enforced by staring. The new guard prefers whatever is on the other side of the door.
Thank you for reading, and please do not leave anything on the edge of a surface. You know why.
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Customer Service Is Currently Napping
We have been doing this for what feels like nine lives, and we are still not sure who is in charge.
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
The Short Version, Told Slowly
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
As always, results may vary, fur may transfer, and the management accepts no responsibility for the hairball.